ReachOut Field Services Specifications
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Assign, plan, carry out, and follow up on jobs.
With the aim of helping users on the job, ReachOut Suite has a number of tools to assist with customer management, including an in-built CRM, with which users can access user files to gain insight on a customer before attending the job. Customer requests can also be recorded using ReachOut's ticketing platform, meaning users can make a record of customer needs and assign the ticket to the relevant team member to resolve the issue.
Designed to help connect back office and field workforce, ReachOut Suite offers GPS tracking of staff members so that each team member can be located in real-time and managers made aware when jobs run off schedule. Team members can also utilize the GPS map routing to locate jobs and check in and out of jobs using the mobile app whilst on-the-go.